To manage accounts of users in the organisation, navigate to the Accounts tab in the System Admin pane and open Account Management. For creation of new accounts and groups go to Add Accounts & Groups


Find the account of a user by entering the account email address. After finding an the account, you can view following account information:

  • UserID – The unique system identifier used in the system to identify an user/account
  • User Name – This is the login name used to login to  
  • User Name – The first and last name as entered in the account profile
  • Active – Set to true if the account s active and set to false if the account is inactive. A user with an inactive account cannot login to the system and will not be counted as an active license.
  • Last Login – The date a user logged into the system for the last time
  • Module –  Additional functional modules that have been activated for the user account.
  • Plugins – Custom plug-ins developed with our Software Development Kit (SDK) that are installed for the user account.




For each account, the system administrator can manage the following account settings:


  • Deactivate account – Sets the active status of an account to false. Users with an inactive account cannot login to the system
  • Reset Password – Generates a new password for the user to login (not functional when login is linked to organisation SSO/LDAP/AD authentication.
  • Remove Two-step verification – Removes the requirement for a 2-factor code for a user to login to the application (used in case a user loses/forgets his phone/device that generates the two-factor code). The user can now login only with his password.
  • Add User to Group - Add a new or existing user to an existing group.
  • Remove User from Group - Remove user from a group the user is in.
  • Change Group Owner - Change the owner or administrative contact of a group
  • Change User Role - Change the user that should be set as the owner or contact person of the group.
  • Change Email / Organisation – Provides the option to change the email address and/or organisation of a user.
  • Change Username - Provides the option to change the username (i.e. login) of an account
  • Enable Developer Mode - Activate the developer mode for a user to provide access to the tools needed for add-on development with the SDK
  • Add or remove Modules - Provides the option to add or remove additional functions in the system for an account
  • Activate or deactivate custom add-ons - Provides the option to activate or deactivate custom SDK add-on for an account


In addition to the Account Information, also the Group Information of the groups in which the user is active is shown:  


  • Group Name – The name of a group in which this account has access
  • Owner - The Group Owner
  • User Role – The role a user has in the group
  • Licenses – The installed licenses for the group
  • Module - Additional functional modules that have been activated for the user account.
  • Plugins – Custom plug-ins developed with our Software Development Kit (SDK) that are installed for the user account.


The System Administrator can execute the following actions related to (the user in) the group.