Frequently Asked Questions
- What are the advantages of using an ELN?
- Why should I choose eLABJournal?
- How can I upgrade my free trial account?
- Can you give us a product demo?
- Can you give us a list of references?
- What are the requirements for a local installation?
- Do you have an API?
- Do you have a VPAT?
System Hosting and Installation
- Can I upgrade from the Cloud to Local installation?
- Can I run the application on my local server?
- Can we install your prpduct ourselves?
- How often do you provide system updates?
- How much does it cost?
- What is your pricing model?
- What is the payment period?
- How can I pay?
- Can I cancel my subscription any time?
Data Storage and Back-ups
- Is my data secure?
- Who has access my to data?
- What level of encryption do you offer to protect my data?
- What happens if your data center goes down?
- Is your product GLP compliant?
- Is your product CFR 21 part 11 compliant?
- Can your product be used to certify my lab?
- What kind of data can I link in the ELN?
- What do I need to use Office Web Apps?
- What happens if a person leaves the lab?
- Can I change sample types?
- How can I install a DYMO LabelWriter?
- Can I import samples into the system?